FAQs

WHEN ARE BOXES SENT?

Monthly pay - As long as the payment has been recieved before the 18th of the month, your parcel will be send in the main send out's which happens on the 25th of each month (if this is a public holiday then this will be the next business day). If your payment is received after the 18th your box will be posted on the last day of the month
Paid in full - As long as payment has been recived before the 18th of the month your parcel will be sent out with the main send on the 25th of the month. If your payment is received after the 18th your box will be posted on the last day of the month
Weekly Pay - Your parcel will be posted out once all 4 payments have been recived - if this is before the 18th of the month the parcel will be sent with the main send out. If your final payment is received after the 18th your box will be posted on the last day of the month
Fortnightly Pay - Your parcel will be posted out once the 2 payments have been received - if this is before the 25th of the month the parcel will be sent with the main send out. If your final payment is received after the 18th your box will be posted on the last day of the month.


WHEN DOES MY PAYMENT COME OUT?

Monthly Pay: Your first payment is deducted 7 days after you sign up for monthly pay and following deductions are on the 1st of the month.

Fortnightly Pay: Your first payment is deducted the day you sign up for fortnightly pay and following deductions are made fortnightly on the same day.

Weekly Pay: Your first payment is deducted the day you sign up for weekly pay and following deductions are made weekly on the same day.


WILL YOU DELIVER TO AUSTRALIA?

Yes we can deliver to Australia. A $13.50 postage applies. These parcels are sent via our local post office and are un-tracked. Once the parcel has been entered into their system they aim to get the parcels to you within 10 business days.


WHAT IF THEY DON'T FIT ME?

We know buying any clothing online can be daunting, especially underwear. To make your shopping experience even better and remove the risk of your beautiful new underwear not fitting, we offer every customer a SIZE GUARANTEE. This means, if your delivery arrives and you are not happy with the sizing, you can be sure we will get you pairs that suit you. Check out our size chart here.


HOW DOES THE SIZING WORK?

Our products are from the UK, China, the USA and also Australia, therefore sizing can be labelled differently. In an effort to make this as straight forward as possible we sort our stock into the following standard NZ sizes: 8, 10, 12, 14, 16, 18, 20 and 22

Click here to see our size chart.


GIFT WRAPPING?

All our packages are beautifully gift wrapped, or if you prefer to receive your treats in plain packaging please advise and we can arrange that too.


VOUCHERS?

Perfect present for her? If you want to offer MyTreat as a gift on 3, 6 or 12 month subscription you can select to pay monthly or at the commencement of the gifted membership, you can include a special message in when you purchase the gift and chose which date the recipient is sent the gift! Get your gift voucher here! From here you can select the amount you would like to gift and get the code emailed straight through to the recipient with a special message – if you are being super organised you can also delay when the email is being sent through so they get this on their special day. At the moment we are unable to offer the subscription boxes as one off gifts but we do have a one off shop on our website which is an ideal place to shop for the perfect happy birthday, thank you, well done, or just because present.


WILL I GET THE SAME PAIRS DURING MY SUBSCRIPTION

Not unless you especially request them... and even then we can’t 100% guarantee.


WHEN CAN I CANCEL?

Our minimum sign up term is 3 months, however we get it, we live in the real world too... sometimes bills pop up and we try to be as flexible as possible with your subscription. If you want to change your monthly payment date so it suits your budget better please let us know before the 1st of the month to avoid further charges to your card. You can also change to weekly pay at anytime by emailing us.

WHERE DO OUR KNICKERS COME FROM?

We have a few great business relationships which provide us with quality, comfortable underwear! We get our bits and bobs knickers (the ones we struggle to re-offer) from a supplier in Australia, these are not end of lines but more like last of the stock and they need to clear to make room in for new seasons collections. We also have a distributor in Bangladesh, one in Ohio (USA) and a couple in China where your favourite brands are manufactured.


CAN I ORDER TWO SEPARATE SIZES?

Yes you can! Want to try us out before you commit, go halves with your flat mate and you can both get excited about a special delivery at the end of each month!


I LIKE G-STRINGS BUT I LIKE BRIEFS MORE

If you prefer one style over the others, or if you don’t really need more than a pair or two of one style just let us know when you submit your order, let us know as early as possible what styles you do or don't like and we will do our best to accommodate your requests.


CAN I SET UP AN AUTOMATIC PAYMENT?

No, at the moment we can only accept payments through credit or debit card. We are working on being able to accept payments via internet banking in the next few months.


I REALLY LIKED MY LAST PAIR, CAN I ORDER THE SAME STYLE DIFFERENT COLOUR?

We can try our best but can’t always guarantee it! If you let us know we will see what we can do...


HOW CAN I CHANGE MY BOX TYPE?

Should you wish to change the box type at any time just send us an email (info@mytreat.co.nz) and we can arrange this for you and let you know what your next step is.


HOW CAN I SIGN UP?

You will find step by step instructions on the sign up page and if you have any questions feel free to email and we will be only too happy to help!


HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

We post on the 25th of every month except December - we post December orders on the 19th!


HOW DO I REDIRECT A PACKAGE?

Our mailing labels are generated on the 1st of each month. This means any updates to the customer portal after the 1st, will only apply to next months box. To make changes to the current box please get in touch with us via email and we can make this change for you. If you need to make any changes after you have received your tracking information please email the PBT customer services team on cscromwell@pbt.co.nz with your tracking number and updated address and we will be more than happy to assist.


HOW DO I CHANGE MY UNDERWEAR SIZE?

We want everyone to feel fabulous in the MyTreat underwear so if the size is not right for you just get in touch and we can get some replacements out for you - we can also update the sizing for future boxes should you wish to gift a pair to a friend etc. If you need to update your size for your next box, you can also log into the customer portal <<HERE>> and update that.


HOW DOES IT WORK?