FAQs

WHEN DOES MY PAYMENT COME OUT?

MONTHLY: Your first payment is deducted 7 days after you sign up for monthly pay and following deductions are on the 1st of the month.

FORTNIGHTLY: Your first payment is deducted the day you sign up for fortnightly pay and following deductions are made fortnightly on the same day.

WEEKLY: Your first payment is deducted the day you sign up for weekly pay and following deductions are made weekly on the same day.


WILL YOU DELIVER TO AUSTRALIA?

Yes we can deliver to Australia. An additional $13.50 postage applies.


WHAT IF THEY DON'T FIT ME?

We know buying any clothing online can be daunting, especially underwear. To make your shopping experience even better and remove the risk of your beautiful new underwear not fitting, we offer every customer a SIZE GUARANTEE. This means, if your delivery arrives and you are not happy with the sizing, you can be sure we will get you pairs that suit you. Check out our size chart here, and to see what our customers have to say about our boxes and our high level of service read our most recent reviews here.


HOW DOES THE SIZING WORK?

Our products are from the UK, China, the USA and also Australia, therefore sizing can be labelled differently. In an effort to make this as straight forward as possible we sort our stock into the following standard NZ sizes: 8, 10, 12, 14, 16, 18, 20 and 22


GIFT WRAPPING?

All our packages are beautifully gift wrapped, or if you prefer to receive your treats in plain packaging please advise and we can arrange that too.


VOUCHERS?

Perfect present for her? If you want to offer MyTreat as a gift on 3, 6 or 12 month subscription you can select to pay monthly or at the commencement of the gifted membership, you can include a special message in when you purchase the gift and chose which date the recipient is sent the gift! Get your here!


WILL I GET THE SAME PAIRS DURING MY SUBSCRIPTION

Not unless you especially request them... and even then we cant 100% guarantee.


WHEN CAN I CANCEL?

Our minimum sign up term is 3 months, however we get it, we live in the real world too... sometimes bills pop up and we try to be as flexible as possible with your subscription. If you want to change your monthly payment date so it suits your budget better please let us know before the 1st of the month to avoid further charges to your card. You can also change to weekly pay at anytime by emailing us.

WHERE DO OUR KNICKERS COME FROM?

We have a few great business relationships which provide us with quality, comfortable underwear! We get our bits and bobs knickers (the ones we struggle to re-offer) from a supplier in Australia, these are not end of lines but more like last of the stock and they need to clear to make room in for new seasons collections. We also have a distributor in Bangladesh, one in Ohio (USA) and a couple in China where your favourite brands are manufactured.


CAN I ORDER TWO SEPARATE SIZES?

Yes you can! Wan't to try us out before you commit, go halves with your flat mate and you can both get excited about a special delivery at the start of each month!


I LIKE G-STRINGS BUT I LIKE BRIEFS MORE

If you prefer one style over the others, or if you dont really need more than a pair or two of one style just let us know when you submit your order, let us know as early as possible what styles you do or don't like and we will do our best to accommodate your requests.


CAN I SET UP AN AUTOMATIC PAYMENT?

Yes, we can either send you a link to make payment via credit card or debit card or you can arrange to make an automatic payment into our bank account - whatever suits you!

I REALLY LIKED MY LAST PAIR, CAN I ORDER THE SAME STYLE DIFFERENT COLOUR?

We can try our best but cant always guarantee it! If you let us know we will see we can do...


HOW CAN I SIGN UP?

You will find step by step instructions on the sign up page and if you have any questions feel free to emailand we will be only too happy to help!

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

We post on the 25th of every month except December - we post December orders on the 19th!


HOW DOES IT WORK?